Items can be returned in the same bag as they came in. If you don’t have the bag you can send it in an ordinary envelope. Don’t forget to enclose the return note. If you don’t have your return note, you can enclose a handwritten note with your name and address so we can find you in our system.
If you have chosen Klarna Invoice as payment method you have to register the return as on it's way at Klarna. That way you can avoid the fee for late payment, until we have received the return and processed it.
You can do this by signing into your Klarna account here:
Please note that we cannot handle exchanges for card or PayPal purchases. Instead, we ask that you return the item and place a new order for the item you wish to exchange it for.
Don’t forget to pay the postage for your return shipment. If you change your mind about your purchase or would like to do an exchange, you are responsible for the return postage.