Frequently asked questions

Customer account

• I can't log in, how do I reset my password?
• How do I change my home address?
• Miss Mary's newsletter

Return, exchange and refund

• How do i make a return?
• What is your return policy?
• Can I do an exchange?
• Who pays the return?
• When will I receive my refund?

Payment

• Paypal
• How do I get in touch with Klarna?
• How does Klarna invoice payment work?
• VAT
• Why can't I place an order?
• Payment methods

Delivery

• Has my order been shipped?
• What delivery options do you offer?
• What is your delivery time?

Order

• Where's my order? (I haven't received my delivery)
• I have only received parts of my order?
• Can I track my delivery?
• Can I change or cancel my order?

If the goods are faulty

• I need to make a complaint, how do I proceed?

Contact us

• How can I contact you?